Info

Field X Morvélo pre-orders.

• Pre–ordered products are due in stock, to ship late May 2017 - we'll send all customers an email when your kit is on the way.
• Pre-order cancellations must be made by emailing shop@fieldcycles.com.

Returns

We want you to be happy with the products you receive from Field Cycles and our contract with you therefore entitles you to return goods on the conditions set out below. Nothing in those conditions affects or detracts from your statutory rights, in particular your right to receive goods which are of satisfactory quality, fit for purpose and which conform to the description given of them on our website.

If you wish to return a product:

We must receive it back within 90 days of the date on which you received it from us, to the address on the enclosed delivery note. Please email us before making a return so we can deal with it as swiftly as possible.

We strongly advise you to send your return by a registered and trackable service. The liability for your return is yours until it reaches Field Cycles. We can accept no liability for lost returned parcels. The returned product must be accompanied by a note stating your order number, the items you are returning, the reasons you are returning them and the remedy you would prefer (refund or replacement) in each case.

If the reason for the return is that the product does not fit you, or you don't like it, it must arrive back with us unused, unwashed and in the same saleable condition as it was in when you received it with the tags attached.

If the reason for the return is that the product is faulty, you must state the nature of the fault on your note. The fault must not be the result of using the product for purposes for which it was not intended. When you request a refund for returned faulty products, we will also refund any delivery charges which you paid for the order, unless under exceptional circumstances. When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us.

If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.

If a fault develops in your Field Cycles item(s) and you are unsure if you qualify for a refund, please email shop@fieldcycles.com before returning the item(s).

We aim to process returns within 5 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days. On receipt of your return, we will email you to confirm that we have received it and to confirm what action we are taking.

Terms and conditions

By using this website, you consent to receive communications from us electronically and you accept that all agreements, notices, disclosures and other communications that we provide electronically satisfy any legal requirement that such communications be 'in writing'. For this purpose, the most recent email address which you have provided to us will be deemed to be the correct email address for us to use. You may of course opt-out of any Field Cycles marketing messages at any time.

Website changes

Field Cycles reserves the right to make changes to its website, policies, and Terms and Conditions at its absolute discretion.

Privacy

We never share your information with third parties.

Contact details and questions

Please email shop@fieldcycles.com with any queries and we'll be happy to help.